Privacy Policy

Last updated: October 13, 2026

City Roots (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit cityroots.store, place an order, contact us, subscribe to updates, or participate in our promotions.

Information we collect

Depending on how you interact with us, we may collect:

Your name, email address, and phone number.

Delivery address and delivery instructions.

Order history, payment status, and transaction details.

Messages and customer service requests.

Email and SMS subscription preferences and consent records.

Technical information, such as your IP address, browser, device information, and website activity, through cookies or similar technologies.

Please avoid including sensitive personal information in delivery instructions or other open text fields.

How we use your information

We use personal information to:

Process orders and arrange deliveries.

Send order confirmations and delivery updates.

Answer questions and resolve customer service issues.

Send marketing emails or text messages where we have your consent or another lawful basis.

Administer promotions, verify entries, contact winners, and help prevent duplicate entries or misuse.

Maintain business records, protect our website, and meet legal obligations.

We limit collection and use to information reasonably needed for these purposes.

Consent and marketing choices

Where required, we obtain your consent before collecting, using, or sharing personal information. If we wish to use your information for a new purpose, we will obtain additional consent where required.

Marketing subscriptions are optional. Placing an order or entering a promotion does not automatically mean you agree to receive marketing messages.

You can unsubscribe from marketing emails using the unsubscribe link. For marketing texts, follow the opt-out instructions in the message, such as replying STOP where supported. You can also contact cityroots@protonmail.com.

Unsubscribing from marketing does not stop necessary communications about an active order or delivery.

Service providers and sharing

We use service providers to help operate our business, including:

Omnisend

for email and SMS communications.

Changes to this policy

We may update this policy as our services or privacy practices change. The latest version will appear on this page with an updated date. Where required, we will notify you of significant changes and obtain additional consent.

Contact us

For privacy questions, requests, or complaints, contact:

City Roots — Privacy Contact

Email: cityroots@protonmail.com

Website: https://cityroots.store