Last updated: October 13, 2026
These Terms and Conditions apply to your use of cityroots.store and purchases from City Roots (“we,” “us,” or “our”). Please review them before placing an order.
Legal business name: [Insert legal business name]
Business contact address: [Insert business contact address]
Email: cityroots@protonmail.com
You must be at least 19 years old to purchase cannabis products in British Columbia. You must provide accurate information and meet applicable identification requirements.
Orders and deliveries are subject to applicable laws, purchase limits, and age verification requirements. We may refuse a transaction or delivery where these requirements are not met.
Please review your items, contact details, and delivery address before submitting an order.
An automated order acknowledgement confirms that we received your request. Acceptance is confirmed when we confirm the order and its delivery arrangements.
Products are subject to availability. If an item is unavailable, we will contact you to discuss a substitution or refund. We will not substitute a product without your agreement.
If a pricing or listing error affects your order, we will explain the correction and give you the option to proceed at the corrected price or cancel the affected item for a refund.
Prices are listed in Canadian dollars, unless stated otherwise.
Applicable taxes, delivery fees, discounts, and the total amount payable will be disclosed before you complete your purchase. Accepted payment methods are shown during checkout or order confirmation.
Payment must be completed in accordance with the requirements communicated for your order and applicable law.
Delivery is available within the service areas displayed on our website and is subject to applicable legal restrictions.
You are responsible for providing a complete and accurate address, working contact information, and any necessary access instructions.
Delivery estimates may be affected by traffic, weather, order volume, or other circumstances. We will communicate material changes to your delivery arrangements.
An eligible adult must be available to receive the order and complete any required identification and receipt checks. Orders will not be left unattended where prohibited by law.
If delivery cannot be completed, contact us to arrange the next steps. Any proposed redelivery charge will be disclosed and agreed to before redelivery.
To request a change or cancellation, email cityroots@protonmail.com as soon as possible with your order number.
You may cancel before your order is dispatched for a full refund. After dispatch, contact us to discuss available options. This does not limit any cancellation or refund rights provided by law.
If we cancel an order that cannot be fulfilled, we will refund the amount paid for the cancelled goods and any associated charges that no longer apply.
We do not accept change-of-mind returns of cannabis products after delivery.
If your order contains an incorrect, damaged, missing, or potentially defective item, contact cityroots@protonmail.com promptly. Include your order number, a description of the issue, and photographs where helpful.
Keep the product and its packaging while we review the issue. Do not consume a product you believe is damaged, contaminated, or unsafe.
We will assess the concern and provide an appropriate remedy, including a replacement or refund where required. Nothing in this policy limits your rights under applicable consumer protection law.
We aim to keep product descriptions and images accurate. Images are illustrative, and appearance or packaging may vary.
Product information is not medical advice. Individual effects may vary, and we do not guarantee a particular experience or health outcome.
Follow product instructions and warnings. Keep cannabis products away from children and pets, and do not drive or operate machinery while impaired.
Discounts and promotional codes are subject to the eligibility requirements, expiry dates, exclusions, and redemption limits stated with each offer.
Offers cannot be combined unless expressly permitted. Discounts have no cash value unless the offer states otherwise.
We may decline a redemption involving fraud, duplicate claims contrary to the offer rules, or other misuse. Changes to an offer will not retrospectively remove a discount already applied to an accepted order.
Any lawful draw, Scratch & Win game, or referral promotion is governed by its separate published rules.
Those rules will explain eligibility, entry methods, deadlines, prizes, redemption requirements, and any participation limits. These Terms and Conditions do not replace the promotion’s official rules.
Do not use false identities, unauthorized personal information, automated entries, or multiple accounts to bypass stated limits.
Entering a promotion does not automatically subscribe you to marketing communications. Marketing consent is handled separately.
You must not use our website to commit fraud, impersonate another person, interfere with its operation, gain unauthorized access, or collect other users’ personal information.
We may restrict access where reasonably necessary to address misuse or protect the website and its users.
Our branding, original text, graphics, and other website materials belong to City Roots or their respective owners.
You may use the website for personal browsing and purchasing. Other reproduction or commercial use requires permission, except where permitted by law.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information. Please review it through the Privacy Policy link on our website.
Each party remains responsible for its obligations under applicable law. Nothing in these terms excludes liability or limits a warranty, remedy, or consumer right that cannot lawfully be excluded or limited.
We may update these terms from time to time. The updated version and date will appear on this page.
Changes apply prospectively. An existing order remains subject to the terms accepted when that order was placed, unless we agree otherwise with you.
These terms are governed by the laws of British Columbia and applicable Canadian federal law, subject to any mandatory protections that apply to you.
If you have a question or concern, contact us so we can try to resolve it. This does not restrict your right to seek assistance from a regulator or pursue other remedies available by law.
City Roots
Email: cityroots@protonmail.com
Website: https://cityroots.store
